At Tulips, we take utmost care to ensure that every product reaches you in perfect condition. However, in the unlikely event that you receive a damaged or defective product, we are here to assist you promptly and fairly.

Please review our refund guidelines below.

1. Eligibility for Damage Refund

Refund requests will be considered in cases where the product is received in a damaged condition at the time of delivery.

All claims are subject to verification by our quality assessment team based on the evidence provided.

2. Process to Claim a Refund for Damaged Products

To initiate a refund request for a damaged product, please follow these steps:

a. Record an Unboxing Video

Kindly record a clear video while opening the parcel. The video must clearly show:

• The sealed outer packaging
• The shipping label
• The condition of the product inside at the time of opening

b. Share the Video Within 3 Days

Please email the unboxing video to wecare@tulipshygiene.com within 3 days of delivery of the order.

c. Verification

Our quality team will review the submitted video evidence to ensure a fair resolution.

d. Approval & Refund Processing

If the claim is verified and approved, the eligible refund will be processed accordingly.

 

e. Refund Amount

Up to 100% refund may be issued for genuinely damaged products. The refund amount will depend on the number of damaged items in the package.

Example:
If 1 out of 4 products in a package is damaged, the refund will be issued only for the purchase value of that damaged product.

Note:
This condition is not applicable for ODA (Out of Delivery Area) locations.

3. Eligibility for Manufacturing Defects

Tulips offers a 100% refund or replacement for any verified manufacturing defect in Tulips products purchased directly from tulipshygiene.store.

4. Process to Claim a Refund for Manufacturing Defective Products

a. Record a Clear Video

Record a clear and self-explanatory video showing the defect. The issue must be clearly visible in the recording.

b. Share Within 3 Days

Email the video to wecare@tulipshygiene.com within 3 days of delivery.

c. Verification

Our quality team will review the submitted evidence to ensure an appropriate resolution.

d. Resolution

If the defect is verified, a refund or replacement will be processed accordingly.

e. Refund Timeline

Approved refunds will be processed within 5–7 business days to the original payment method..

f. Refund Amount

Up to 100% refund or replacement may be provided for verified defective units.

Example:
If 1 out of 4 products has a manufacturing defect, only the purchase value of that defective product will be refunded or replaced

Note:
This condition is not applicable for ODA (Out of Delivery Area) locations.

5. Order Cancellation

Orders may be cancelled prior to dispatch.
Once the order has been shipped, cancellation will not be possible.

Due to hygiene and safety standards, products once delivered cannot be returned unless found damaged or defective.

Refunds are applicable only in cases of verified product damage or confirmed manufacturing defects

6. Important Notes

• We strongly recommend recording an unboxing video, as it helps us resolve claims quickly and efficiently. In the absence of video proof, resolution may be limited.
• The company reserves the right to accept or reject refund requests after evaluation.
• Refund timelines may vary slightly depending on the original payment method and banking processes.